Privacy & Cookies Policy

Last updated: October 2026

Bonnie Blooms takes your privacy seriously. This policy explains what personal information we collect, why we collect it, how it is used and stored, and how we use cookies on our website.

Bonnie Blooms is operated by Amy Young, trading as Bonnie Blooms, who is the data controller for the personal information covered by this policy.

If you have any questions about your information or this policy, you can contact us at hello@bonnieblooms.co.uk.

What information we collect

We may collect personal information when you:

submit an enquiry through our website
request our Design Guide
use the Wedding Flower Calculator
contact us directly by email
book Bonnie Blooms for your wedding or event

Depending on how you interact with us, this may include your name, email address, telephone number, wedding or event date, venue, information about your wedding or event, floral requirements and any other information you choose to provide.

Our Design Guide form collects your first name, email address, venue and wedding date.

The Wedding Flower Calculator collects the information you enter into the calculator, along with your first name and email address if you choose to have your estimate emailed to you.

We don't use information submitted through these forms to add you to a marketing mailing list.

How we use your information

We use your personal information to:

respond to enquiries
provide requested information, including our Design Guide and Wedding Flower Calculator estimates
prepare quotes and proposals
manage bookings and provide our services
communicate with you about your wedding or event
maintain appropriate business and financial records
operate, maintain and understand how people use our website

Our lawful basis for using your information will depend on why we are processing it. This will usually be because it is necessary to take steps at your request before entering into a contract, to fulfil our contract with you, to meet a legal obligation, or because we have a legitimate business interest in operating and improving Bonnie Blooms.

How your information is stored and shared

We use trusted third-party services to run our website and manage enquiries and bookings. Your information may therefore be processed or stored using:

Squarespace
Google Workspace, including Gmail, Google Drive and Google Sheets
Google Analytics

We only share personal information where it is necessary to provide our services, operate the business, comply with the law or where you have asked us to do so.

Some of the services we use may process information outside the UK. Where this happens, appropriate safeguards are used to protect personal information in accordance with applicable data protection law.

We do not sell your personal information.

Payments

Payments to Bonnie Blooms are made by bank transfer.

We may retain records relating to payments, invoices and bookings where required for accounting, tax and legal purposes. We do not collect or store your online banking login or card details.

How long we keep your information

We only keep personal information for as long as we reasonably need it.

Enquiries that don't result in a booking will generally be retained for up to 12 months.

Information relating to confirmed bookings will be retained for as long as necessary to manage your booking and deal with any reasonable follow-up afterwards.

Where information forms part of our financial or tax records, we will retain it for the period required by law.

We may delete information sooner where there is no longer a reason for us to keep it.

Cookies

Our website uses cookies and similar technologies. Cookies are small files stored on your device when you visit a website.

Some cookies are essential for the website to work properly. These may be used for things such as security, website functionality and remembering your cookie preferences. Essential cookies don't require your consent.

We also use analytics cookies to understand how people use our website. This helps us see things such as which pages are visited, how visitors find the website and how the site is being used.

We use Squarespace Analytics and Google Analytics for this purpose. Information collected through analytics may include your device and browser type, pages visited, approximate location, how you arrived at the website and information about how you interact with it.

Non-essential analytics cookies will only be used where you have given the appropriate consent through our cookie banner.

When you first visit our website, you can choose to:

accept all cookies
reject non-essential cookies
manage your cookie preferences

You can change your cookie preferences later using the cookie controls available on our website.

You can also control or delete cookies through your browser settings, although blocking essential cookies may affect how some parts of the website work.

Your rights

Under UK data protection law, you may have rights relating to the personal information we hold about you. Depending on the circumstances, these can include the right to:

ask for a copy of your personal information
ask us to correct inaccurate information
ask us to delete your information
ask us to restrict how your information is used
object to certain uses of your information
ask for certain information to be transferred to you or another organisation
withdraw consent where we rely on consent to use your information

These rights don't apply in every circumstance and we may sometimes need to retain information where there is a legal reason for doing so.

To exercise any of these rights, email hello@bonnieblooms.co.uk.

Complaints

If you have any concerns about how we use your personal information, please contact us first at hello@bonnieblooms.co.uk so we can try to resolve them.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.